Reference

Legal details for your bento4 account

bento4 Legal sets out how we handle account access, personal data, payment records and policy requests for your use of the service.

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bento4 Legal details for your bento4 account
POLICY HELP

Where to ask about Legal matters

A clear support route helps when a Legal question affects your account, identity check or payment record. Start from your logged-in account support area and describe the issue in plain English, including the account step you completed and the date shown on your receipt. We use those details to direct policy questions without asking you to repeat the same explanation across unrelated areas. If you cannot access the account, use the available account-help route from the site and provide only the details needed to locate the issue. We do not ask you to send a wallet password.

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Account access

If phone verification or a policy restriction blocks your account, open the account-help route and explain the exact screen you reached. Include your registered contact detail, but never share a password, wallet PIN or one-time security code in a support message.

Payment records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, attach the payment reference shown by your provider rather than private wallet credentials. We can then compare the receipt with the account record and explain the next policy step.

Policy requests

To ask about a clause, data use or an access decision, quote the relevant page heading and state what you want clarified. Our support route keeps the request connected to your account context while limiting the personal details included in the message.

DATA PRACTICES

How we handle Legal responsibilities

Legal is also about what happens behind an account request, not only the wording on a policy page.

Account data

We use the details you submit during account creation and phone verification to identify your account and apply the relevant access terms. Keep your contact details current so a policy clarification can be linked to the correct account record.

Cookies

Cookies may support login continuity, security checks and page settings on your phone or desktop browser. You can manage browser cookie controls, though changing them may affect account access or require you to complete verification again.

Account security

Protect your password, phone access and wallet credentials, and avoid sending one-time codes through support. We may use phone verification before account access so a Legal request is connected to the person controlling the registered contact.

Payment retention

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity may remain attached to an account record for status checks and dispute handling. We do not need your wallet PIN to investigate a receipt.

Change requests

Ask for a correction to your account details through the account-help route and identify the field that needs changing. We may ask for a verification step before editing information connected to access, payment history or account security.

Policy contact

For a Legal question, name the policy page or clause and explain the outcome you need clarified. Where local law permits, we assess requests about access, data handling and retained records using the account context you provide.

Answers about bento4 Legal terms

These Legal answers cover the account and data questions we expect before access. They explain what you can ask us to change, how payment records are used, and why local rules matter. If your situation is specific, quote the relevant policy heading through the account support route so we can address the correct record.

bento4 Legal covers account access, phone verification, data handling, cookies, payment records, security duties and requests to clarify or change account information. The applicable terms depend on local law, and you should read the relevant policy wording before using the service.

Access depends on local law and is available only where local law permits. Before completing account access, confirm that use is allowed in your location. If a restriction appears, contact support through the account-help route rather than attempting to bypass it.

Phone verification helps connect the account to the contact detail you submitted and supports account-security checks. It may be required before access or before a request involving payment records. Never send a one-time code or wallet PIN through support.

We may retain transaction references from DANA and QRIS to check payment status, match a receipt to your account and resolve a dispute. These records do not require your wallet PIN. Payment-provider rules remain separate from our account and Legal terms.

Yes, send a correction request through the account-help route and identify the detail that is wrong. We may verify control of the account before making a change. Some records may need to remain available for security, payment or policy reasons.

Quote the page heading or clause, describe the decision shown on your account and state what needs clarification. Include the relevant payment reference only when necessary. Where local law permits, we assess the request using the account details available to us.

Retention depends on the purpose of the record and applicable local requirements. Account, security and payment references may be kept while needed for access checks, receipt matching or dispute handling. Ask through support if you need a record-specific explanation.

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